FAQs

General Questions:

 

  • What is your return policy? Please note that all sales are final. We do not offer returns, cancellations, refunds, or exchanges for any reason. The only exception to this policy is if we have made a mistake with your order. If this is the case, please contact us immediately and we will do our best to resolve the issue. We apologize for any inconvenience this may cause and appreciate your understanding.

  • How long does shipping take? Shipping times vary depending on your location and shipping method selected. Please refer to our Shipping & Delivery page for estimated shipping times. Our current processing time for crewnecks is about a week and our necklace processing time is about 3-5 days weeks.

  • Do you offer international shipping? Yes, we offer international shipping to select countries. Please refer to our Shipping & Delivery page for more information.

  • How can I contact customer service? You can contact our customer service team by emailing us at starsandstella@gmail.com

  • Customers are responsible for paying any import fees there may be

Product Questions:

  • What materials are your products made from? Our products are made from high-quality materials such as stainless steel, and gold. All jewelry is plated. For our clothing items it varies so please refer to individual product descriptions for more details.

  • How do I care for my jewelry? We recommend following our jewelry care instructions to ensure the longevity of your pieces.

    • Store your jewelry in a dry and cool place, away from sunlight and heat.
    • Keep your jewelry away from chemicals such as perfume, hairspray, and household cleaners.
    • Remove your jewelry before engaging in physical activity or swimming.
    • Clean your jewelry regularly using a soft cloth and mild soap and water.
    • Avoid using abrasive materials or harsh chemicals to clean your jewelry.

  • Do you offer custom orders? Yes, we offer custom orders for select products. Please contact our customer service team for more information.

Payment and Security Questions:

  • What payment methods do you accept? We accept major credit cards and PayPal. We do not accept cash or checks at this time.